You may return your new or unused product within 90 days of purchase with original
Lydali receipt or online packing slip. Refunds will be made in the form of original payment
or an Electronic Gift Certificate for use on Lydali.com.
All returns must be accompanied by a Return Form and original receipt or
Refunds will be made in the form of original payment or an Electronic Gift Certificate for
use on Lydali.com. In the event we do not have original proof of purchase, a credit in the
form of a gift certificate will be issued for current price as listed on the Lydali Website. If
for some reason the item is no longer available we will issue an Electronic Gift Certificate
for your product for the amount listed most recently for the item.
Rules and Restrictions for Returns
Returns must be prepaid and insured by the customer and shipped via the carrier of
All returns must be accompanied by a Return Form and original receipt or packing
Shipping and handling charges are non-refundable.
All products must be unused and undamaged to ensure a full credit. We reserve the
right to refuse a refund request if it does not comply with this policy.
We will not accept CODs or third-party billing for returned merchandise. All COD
packages will be refused.
We cannot be responsible for items that we do not receive.
[In the event an item is damaged during shipment, please contact the carrier with
your tracking number.]
Original form of payment will be credited for your refund, if the item was a gift you
will receive credit in the form of a Gift Certificate to be used on Lydali.com.
Damaged or Defective Items
In the event an item is defective upon receipt or has a manufacturing defect, please fill
out a Return Form with defect or damage noted on the form. Items will be inspected and
a determination made as to the cause of defect. In the event an item is damaged during
shipment, please contact the carrier with your tracking number.
We do not process exchanges at this time; however, you may order a replacement item at
any time by placing a new order. You may return your order for a refund within 90 days.
Items may not be cancelled once an order has been placed. After you receive your order,
simply follow our return instructions or email customer service at email@example.com to make a replacement order.
Items may occasionally be cancelled by our system if there was an issue with the order or
in low-stock situations. If an item is cancelled, you will receive an email notice that will
explain the reason for the cancellation. You will not be billed for any cancelled items.
Please allow 2 – 3 weeks to process your return. We will notify you by e-mail once we
have processed your return.
Do you have a question about your return? Send us an email at firstname.lastname@example.org or call us at (858) 859-3254.
If you have any questions about our return, exchange, or damage policies, please contact
Lydali Customer Assistance by email at email@example.com.
The Lydali Team